Complaints procedure remuneration & pension
C&M Labour Supply BV does everything it can to serve you as well as possible. We have a transparent procedure when it comes to determining the hirer's remuneration. However, it may happen that you are not satisfied with our services in the field of remuneration and pension. It goes without saying that you can then pass on your complaint to us. We will handle your complaint carefully. By means of a correct complaint registration and handling, C&M Labour Supply BV wishes to actively contribute to the preventive prevention of complaints. Every complaint is taken seriously.
We look at the following:
- Cause : How did your complaint arise?
- Extent : the degree/extent of your complaint / assessment validity,
- Solution : How can we resolve a valid complaint so that recurrence can be prevented?
- Operationalization : how do we implement the resolution of the justified complaint.
This procedure is for:
- our employees with regard to complaints regarding wages due or pension payments to be made;
- employees employed by a (sub)contractor or lender regarding complaints regarding wages due or pension payments to be made.
If you have a complaint, you can send it by email to: service@cm-laboursupply.nl
You must state the following:
- Name and address of the applicant
- Date
- Phone number and/or email address
- Reason for the (alleged) complaint
- Description of the (alleged) complaint or matters that led to the complaint
- Attaching documents that prove your complaint (if available)
It is then examined whether the complaint belongs to the company's own employees or the employees employed by a subcontractor/lender:
Our own employees:
As soon as we receive your email, your (alleged) complaint will be registered. Within 15 working days of receipt, it will be determined whether this complaint is justified or unfounded. If the complaint is declared justified by C&M Labour Supply BV, the complaint will be reported to the inspection body within 30 working days. C&M Labour Supply BV will also take corrective measures within 30 working days.
Employees employed by (sub)contractor/lender:
As soon as we have received your email, your (alleged) complaint will be registered and the (sub)contractor/lender will be asked to determine within 15 working days of receipt whether this complaint is justified or unfounded. The complaint will be reported to the inspection body within 30 working days and will be handled in accordance with the complaints procedure of the (sub)contractor/lender. C&M Labour Supply BV will take measures to remove the grounds for the complaint. If these measures to limit liability with regard to the wages due and pension to be paid have not led to corrective measures being implemented within 30 days and, if necessary, retroactive remedial measures have been taken, the company must report this in writing to the client / borrower.
C&M Labour Supply BV is a company where the relationships are informal and the lines of contact are short. Our internal employees work closely together and can therefore offer solutions in the short term.
C&M Labour Supply BV attaches great value to good employment practices and a pleasant relationship with both the client and temporary workers. We find personal contact important, temporary workers like to visit the branch and there is regular telephone contact. Due to the open communication, the low threshold and professionalism of the branch employees, bottlenecks and/or problems are made discussable. This allows us to often prevent complaints, which allows us to keep the quantity of complaints very low.
We will always handle your data and any complaint carefully and correctly.
All employees are responsible for handling a complaint correctly.
The complaint is archived in the designated file.